Frequently Asked Questions
Quick answers to the things people ask us most. Can't find yours here? Email support@bulgr.co.za and we'll sort it out directly.
Account
Do I need an account to order?
No — checkout works as a guest. Creating an account just links your orders to one place and saves you re-entering details next time.
How do I delete my account?
Email support@bulgr.co.za — see our Privacy Policy for what stays and what's removed.
Manage Deliveries
How do I track my order?
Use Track order with your order number and email, or check your account's order history if you're signed in.
Can I change my delivery address after ordering?
Not once an order is placed — email support@bulgr.co.za immediately and we'll try to catch it before it ships.
Orders
How do I start a return or exchange?
From your order history, or via Track order if you checked out as a guest. Free exchanges within 30 days.
My order shows as pending payment — what does that mean?
Payment hasn't completed yet. Check your email for a Bob Pay link, or start a new order if the link expired.
Payments
What payment methods do you accept?
Everything Bob Pay supports — card, instant EFT, and more — shown at checkout.
Can I use a gift card or discount code?
Yes, both have their own field at checkout. Only one discount code applies per order; a gift card balance can be split across several orders.