Free standard shipping for orders over R 500.00. Not at home all the time? Use Bob Box or Pargo to collect your order.

BULGR

Shipping Policy

Last updated: 2026

This Shipping Policy explains how we process, ship, and deliver orders placed on our website within South Africa. We've partnered with Bob Go to provide reliable, nationwide courier services at competitive rates.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

  • We do our absolute best to ship all orders within 1 working day of the order being placed on our website.
  • Orders placed on weekends or public holidays will begin processing on the next working day.
  • Once your order has shipped, you will receive a confirmation email with tracking details (where applicable) so you can follow your parcel's journey.

2. Shipping Rates

  • Shipping rates are calculated and displayed at checkout based on the delivery address you provide.
  • Rates may vary depending on your location, the size/weight of your order, and the delivery method selected.
  • We reserve the right to update shipping rates at any time; however, the rate shown at checkout for your order is the rate that applies to that order.

3. Delivery Methods

We offer delivery options through Bob Go's network of trusted courier partners, which may include:

  • Door-to-door delivery – your parcel is delivered directly to the address provided at checkout.
  • Pickup points / lockers – your parcel is delivered to a selected pickup point for collection.

Available delivery methods and estimated delivery times will be shown at checkout and may vary depending on your location.

4. Pickup Point Collections

If you select a pickup point as your delivery method:

  • You will receive a notification (SMS; WhatsApp; and/or email) once your parcel has arrived and is ready for collection.
  • You have 36 hours from the time this notification is sent to collect your parcel from the designated pickup point.
  • Parcels not collected within this timeframe may be returned to us, and additional fees may apply to have the parcel reshipped or redelivered.
  • For Pargo, please bring valid identification and/or your order confirmation when collecting your parcel.

5. Changes to Delivery Address or Delivery Method

  • If you need to change your delivery address or delivery method after placing your order, please contact us as soon as possible on support@bulgr.co.za.
  • We will do our best to accommodate changes; however, once an order has been processed or handed over to our courier partner, changes may not always be possible.
  • Please note: changes to your delivery address or delivery method after an order has been placed may result in additional shipping fees, which will be communicated to you before any changes are made.

6. Delivery Times

  • Estimated delivery times are provided by Bob Go's courier network and are calculated from the date of dispatch, not the date the order was placed.

Estimated times:

  • Express – 1 - 3 business days
  • Standard – 2 - 5 business days
  • Pickup points – 2 - 5 business days
  • While we and our courier partners work hard to meet estimated delivery times, these are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including weather, courier capacity, load shedding, public holidays, or incorrect/incomplete address information.

7. Failed Delivery Attempts

  • If a delivery attempt is unsuccessful (e.g. no one is available to receive the parcel, or the address provided is incorrect or incomplete), our courier partner may attempt redelivery or convert the parcel to a pickup point collection.
  • Additional shipping fees may apply for redelivery attempts or address corrections.

8. Order Tracking

  • Once your order has shipped, you will receive tracking information so you can monitor your parcel's progress on our tracking portal – www.bulgr.co.za/track-order.
  • If you experience any issues with tracking or delivery, please reach out to our customer support team.

9. Incorrect Delivery Information

  • Please double-check your delivery address and contact details at checkout. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
  • Should a parcel be returned to us due to an incorrect address, additional shipping fees may apply to reship the order.

10. Contact Us

If you have any questions about your order, delivery, or this Shipping Policy, please contact our customer support team:

Please note that we are a small operation, and might have delays to provide feedback.

We reserve the right to amend this Shipping Policy at any time. Any changes will be posted on this page.